Refund Policy
Cancellation
Orders are processed quickly, so we normally can’t make changes once an order is placed. If you’d like to cancel or modify an order, email us within 1 hour of placing it and we’ll do our best to help. While we’ll make every effort, we can’t guarantee cancellations or modifications once an order has been processed.
Returns (if applicable)
We accept returns on eligible products. Customers have the right to apply for a return within 30 days after delivery.
To be eligible for a return, the product must be unused, undamaged, and in the same condition that you received it, and it must be returned in the original packaging. Opening the outer box is permitted; however, using the product makes it ineligible for return.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
We’re not liable for refunds related to incorrect or incomplete order details, so please ensure all information is accurate when placing your order.
Damages and Issues
Please inspect your order as soon as it arrives. If you notice any damage, contact us within 24 hours of receiving your order with a photo of the damaged product(s) and your order number.
Bundle Purchases
If a customer purchases multiple identical items as part of a bundle or bundle-priced offer, the purchase is considered one bundled transaction.
If any item within the bundle is opened or used, the entire bundle becomes ineligible for a return or refund, whether partial or full.
Returns are only accepted for bundle purchases if all items remain unused, undamaged, and in their original packaging.
Initiating a Return
To initiate a return, please contact us at info@caddorco.com with your order number, a short explanation of the reason for the return, and a clear photo of the product and packaging.
Once your return request is reviewed and accepted, we will provide you with the return address and detailed instructions for sending the package back to us. Please do not send your purchase back to the manufacturer, and please do not return the package before receiving return instructions from our team. Returns sent without prior approval may not be accepted.
Customers are responsible for the cost of return shipping. Please note that we do not provide prepaid return shipping labels.
After you ship the package, you must send us the tracking number by email. Once the tracking number is provided and the return shipment is confirmed, we will proceed with the refund process according to our refund policy. If the returned product does not meet the return eligibility requirements upon inspection, the refund may be rejected.
If there are any issues with the product, customers may be required to provide a photo or video demonstrating the issue for review to validate refund eligibility.
Customs, Duties, and Taxes
Caddor is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer, including tariffs, taxes, and other related charges.
Refunds (if applicable)
Once your return request is approved and you have provided us with the return tracking number, we will begin processing your refund. In some cases, the return may also need to be received and inspected before final approval.
We will notify you by email once your refund has been approved or rejected. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 business days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at info@caddorco.com.
Steps for Refunds
As part of our refund policy, please follow these steps:
- Contact us at info@caddorco.com with your order number.
- Provide a clear photo of the product and packaging.
- Provide specific details about the issue or reason for the return.
- If requested, share a video of the product showing or explaining the issue.
- Wait for our team to review and approve your return request.
- Once approved, send the package to the return address provided by our team.
- Pay for the return shipping and send us the tracking number by email.
- Once the tracking number is received and the return is confirmed, we will begin processing your refund.
We require photos and, when necessary, videos to help validate refund eligibility and prevent misuse of our policy. Once we receive the required information, we will review your request and guide you through the return process.
Shipping Labels for Returns and Refunds
Please note that we do not provide shipping labels for returns or refunds. Customers are responsible for the cost of return shipping.
Lost, Stolen, or Unclaimed Packages
We are not responsible for packages that are marked as delivered by the carrier but are subsequently lost or stolen. In such cases, we will confirm the delivery address, delivery date, tracking information, and carrier details so that you may follow up directly with the shipping carrier.
If you selected shipping protection at checkout, we may offer a free replacement or a refund after investigating and confirming the loss. Customers may be required to provide supporting documentation, such as a report from the shipping carrier or a police report in the case of theft.
Additionally, we are not responsible for packages that are returned to us due to being unclaimed, including but not limited to situations where the recipient does not pick up the package from the post office or delivery location within the time frame specified by the carrier. Orders returned as unclaimed are not eligible for a refund unless otherwise stated.
Questions?
Please contact our Customer Service at info@caddorco.com.